CLIENT MANAGEMENT MASTERY COURSE

CLIENT MANAGEMENT MASTERY COURSE

Regular price $ 1,299.00

Applying this comprehensive client management system in your practice naturally generates quality referrals and boosts your client visits.

Just as important, it takes your professional skills, respect, and credibility to a whole new level!

You'll feel completely confident in knowing how to manage all aspects of your clients' care like a true professional. 

The trusted client management protocols, procedures, and scripted communications you learn are aligned with well-accepted ones that successful DC's and DO's use in their practices, so you are assured of managing your clients' care with the highest quality and well-accepted methods.

This course is custom-designed exclusively for practitioners who take their massage careers seriously and want to accelerate their client management education skills and enjoy the quality referrals and increased client visits it automatically generates.

Just to be clear, this advanced course is not recommended for those who do massage as a part-time interest or only for fun, but for Massage Therapists interested in taking your professional skills to what I call the "Graduate level" ––where you feel completely confident in knowing how to masterfully guide and manage your clients' care like a true professional.

You can be assured this is not some passing trend and you will use this client management system your entire massage career.

No other course offers you a comprehensive client management system anywhere close to what this one provides for you. 

Let me tell you what this course does NOT teach: It does not teach you another hands-on technique and accommodates whatever ones you already use. It does not involve any advertising or promotional tactics but instead teaches you how to properly evaluate, examine, and assess clients through evidence-based programs of care that keep them coming back as you monitor their progress and have them gladly refer others to you.

This complete course comes with notes covering all important scripted materials so you know exactly what to say to clients each step of the way as you clearly and confidently guide their care, no matter how shy you might feel about doing this.

You'll receive several books I've written which give you even more comprehensive depth points should you want to learn them. You also get custom-designed forms that let you implement the client management procedures easily and efficiently.

I'll personally be teaching you this course in two formats you can choose from: One is over a five to seven-week period with one class per week through an interactive webinar series (you can go back and review each presentation and can contact me personally if you need additional questions or support). You can also attend a live five-day course presentation.

The cost of the all-inclusive webinar or live course is $1,299.

The next five to seven-week webinar series for 2020 begins Saturday, March 7th, at 10:00 am Pacific Time and is expected to last at least 4 hours.
The dates for the 5-day course teaching will be announced soon.

You can register on this page.
To learn about other start dates, ask questions you might have, or to register directly with us,  please call my staff members Coral or Alysia at 831-475-6450 (M, W, Th, F) or email us at Mastersinmassage@gmail.com.

I’m excited to help you take your confidence, credibility, and practice professionalism to a whole new level of well-respected success!

Michael Koplen, MT, DC

👩‍🎓  👨‍🎓

Detailed Outline of What You Learn in This Course

Introduction

  • What it takes to have a successful practice.
  • What it means to be a professional.
  • What exactly does "client management" mean?

Section Two: Evidence-Based (EB) Essentials

  • The three EB pillars.
  • Various types of evidence.
  • The easy way to make your practice EB compliant.
  • How to assess clients' three essential massage needs.
  • Addressing clients' presenting chief complaints (CC's).
  • How to assess Integrative Needs.
  • Treating findings & conditions––what's the difference?
  • How to assess findings associated with clients' complaints.
  • How to treat common complaints, conditions, and findings using whatever technique you prefer.
  • Three main EB principles that define how we influence and facilitate change.
  • What are first and second order effects and why it's important to understand how you affect them?
  • How your work affects multiple systems.
  • How your work facilitates changes through the health triad and bio-psychosocial (BPS) effects.
  • How to confidently and clearly qualify & explain what you in ways that are EB compliant.
  • How to assuredly qualify what you do so you can trust it's aligned with what the research says.
  • Eleven EB protocols and procedures for confidently managing all aspects of your clients’ care like a true professional!

Section Three: How to Perform a Professional Health History Inquiry

  • Why your new client health history is so important.
  • Important questions to ask and how to evaluate client responses.
  • Important forms to give to new clients.
  • How to manage non-compliant clients.
  • How to qualify, measure and monitor common complaints.
  • How to qualify, measure and monitor clients' emotional needs.
  • The three important measurements you must know how to acquire!
  • How to qualify clients' CC's using standardly-accepted systems.
  • Pain classifications made simple.

Section Four: How to Perform Professional Consultations with New Clients.

  • Why your consultation with new clients is so important.
  • The eight-step process for successfully managing your consultation.
  • The "secret" to easily generating quality referrals w/o promoting.
  • How to confidently guide your consultation by following proper protocol and knowing the right questions to ask.

Section Five: Neurology Made Simple

  • Four main Nervous System (NS) problems.
  • The "Seven–Eleven" neural receptors we influence.
  • Know which nerves are located in which tissues and what they do.
  • Learn how the work you provide ties in with the BPS model.
  • Basic pain science principles made simple and easy to understand.
  • Common pain etiologies you work with.
  • Learn the two main ways your work helps facilitate pain relief.
  • See where most NS impingements, irritations and imbalances occur, how they happen, and how your work helps.
  • Understand spinalneuralsoft tissue relationships and how they cause pain, spasm, and neurological deficits.
  • Know the neurological circuitry of how your work creates brain → pain → muscle responses.
  • How to make sure you're working interoperatively with clients.
  • How your work affects neurotransmitters, neuropeptides, and the hormonal system.

Section Six: How to Perform Evaluations

  • Understanding the three evaluation outcomes.
  • How to manage suspicious findings clients present with.
  • How to manage headaches.
  • Knowing how to determine if it's necessary to refer a client to a doctor for evaluation, the professional way to do it, and how to make sure they return to you for continued care.

Section Seven: How to Perform Standard Examinations on Clients

  • Key differences between findings & diagnoses.
  • Important differences between diagnosing and assessing.
  • The three key examination procedures every MT ought to perform.
  • Five steps to performing great exams.
  • Five main objective findings you examine..
  • How to rate soft tissue tone.
  • What are lesions and how do you manage them?
  • How to qualify pain and abnormal sensations.
  • How to perform ROM testing: Why it's important to do, the three types, how to do them.
  • Which ROM findings are important to measure and monitor.
  • How to massage and manage problematic joints.

Section Eight: How to Take Professional Quality SOAP Notes

  • Why SOAP notes are so important.
  • Learn how to confidently document clients' status and progress using a SOAP Notes system that's legally compliant and aligned with ones that doctors use.
  • Know which Subjective and Objective findings are important to document and how to do it.
  • Learn how to determine and document your Assessments.
  • Four things your Plan must include to be legally sound.
  • Important things to know about suggesting self-care strategies to clients.

Section Nine: How to Create Programs of Care for Your Clients

  • What exactly are Programs of Care?
  • What are the Three Phases of Care and why are they so important to know?
  • Four-step protocol for creating EB Programs of Care on a case-by-case basis and recommending multiple appointments.
  • How to confidently communicate Programs of Care to clients.
  • How to measure, monitor, and manage your clients' progress.
  • How to manage clients who only want "relaxation massage."
  • What is "MMI" and why it's so important for managing clients' care, especially in PI and insurance cases.
  • What are Report of Findings (ROF's) and why are they so important?
  • How to formulate ROF's and communicate them to clients.

Section Ten: How to Perform Re-Exams

  • Why re-exams are so important for effectively managing your clients' care.
  • To types of Re-Exams: Progress & Comparative.
  • 5-step protocol for performing Progress Re-exams.
  • 7-step protocol for performing Comparative Re-exams.

Section Eleven: How to Manage Reschedules, Recalls & Reactivations 

  • Learn how to effectively manage missed appointments, reschedules, and cancellations.
  • Learn how to easily recall and reactivate clients who drift from care using any of three well-proven methods.
  • Why it's so important to create Practice Policies for your clients to abide by, and how to do it. You'll be given a well-designed Practice Policy form to give to your clients (as well as over 20 other forms to help you effectively manage their care).

    👩‍🎓  👨‍🎓

The next five to seven-week webinar series for 2020 begins Saturday, March 7th, at 10:00 am Pacific Time and is expected to last at least 4 hours.

You can register on this page. To learn about other start dates, ask questions you might have, or to register directly with us,  please call my staff members Coral or Alysia at 831-475-6450 (M, W, Th, F) or email us at Mastersinmassage@gmail.com.

Once again, I’m excited to help you take your confidence, credibility, and practice professionalism to a whole new level of well-respected success!

Michael Koplen, MT, DC